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F.A.S Appliance & Refrigeration LLC

Privacy Policy

Last updated: October 13, 2026

F.A.S Appliance & Refrigeration LLC respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request service, schedule an appointment, submit a form, or communicate with us — including how we handle SMS text messaging. By using our website or submitting your information, you acknowledge the practices described here.

1.Introduction

F.A.S Appliance & Refrigeration LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://epfashomeservices.com/, request appliance or refrigeration services, schedule an appointment, complete a website form, or communicate with us. By using our website or submitting your information to us, you acknowledge the practices described in this policy.

2.Information We Collect

We may collect the following types of information:

  • Name and contact information, including your full name, phone number, and email address.
  • Service address and ZIP code for the property where work is requested.
  • Appliance or refrigeration service request details, including a description of the issue and any equipment information.
  • Appointment preferences and scheduling details you submit through our forms.
  • Customer-submitted form information, including any message or project details you provide.
  • Financing application details when applicable, which may include identity, address, income, and credit information you voluntarily provide on a separate financing application form.
  • Website usage information and technical data, such as browser type, device information, pages visited, and referring URLs, where applicable.

3.How We Use Your Personal Information

We use the information we collect to:

  • Respond to your service inquiries and customer support requests.
  • Schedule, confirm, and manage service appointments.
  • Provide estimates and follow up on the services you requested.
  • Send service-related notifications and updates, which may include SMS text messages when you have provided consent.
  • Maintain business records, protect against fraud, and comply with applicable laws.

4.SMS / Text Messaging Privacy

You may voluntarily provide your phone number and opt in to receive SMS text messages from us through our website forms or other documented consent methods. When you do, the following applies:

  • SMS messages are limited to non-promotional, service-related communications — such as appliance repair inquiries, service request confirmations, appointment scheduling and reminders, repair status updates, and follow-ups about your requested service.
  • Message frequency varies depending on your interactions and service needs. Message and data rates may apply.
  • You can reply STOP to any message to opt out of SMS messages at any time, and reply HELP for assistance. After we receive a STOP request, we will cease further SMS messages covered by that opt-in, except for any permitted confirmation or messages otherwise required by law.
  • Consent to receive SMS messages is not a condition of purchasing any goods or services.

6.Information Sharing and Service Providers

We do not sell your personal information. We may share it only as reasonably necessary with trusted service providers that support our business operations, such as:

  • Website hosting providers.
  • Customer relationship management (CRM) systems.
  • Appointment scheduling platforms.
  • SMS delivery providers that help us send the service-related messages you request.

These providers may process information on our behalf to deliver the services you requested and are not authorized to use SMS opt-in data or consent for their own marketing purposes. We may also disclose information when required by law or necessary to protect our rights, safety, or property, or to prevent fraud.

7.Cookies and Website Analytics

Our website may use cookies or similar technologies and analytics tools to understand how visitors use the site and to improve our services, where applicable to our actual website configuration. You can control or disable cookies through your browser settings. We do not claim that any specific tracking tool is active unless it has been verified and enabled on this site.

8.Data Security and Retention

We take reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure. We retain your information only for as long as reasonably necessary for legitimate business purposes, to meet our legal obligations, and to resolve disputes.

9.Your Privacy Rights

Where applicable under law, you may contact us to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information in the Contact Information section below.

10.Children's Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child under 13 has provided us with personal information, please contact us so we can remove it.

12.Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we will publish the revised version on this page and update the effective date shown above. We encourage you to review this page periodically.

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